Information
| Rhinestone Jewelry Corporation 2028 McDonald Avenue Brooklyn, NY 11223 (718) 336-6788 |
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Warranty
All items are lifetime warrantied for manufacturing defects for as long as you own the product.
Easy Returns
Time frame:
Items in their original condition and packaging are able to be returned within 30 days from receipt for a refund less a 15% re-stocking fee. If they come back later than the 30 days return period, there will be a 50% restocking fee. No returns past 60 days will be accepted. We do not refund freight
Condition:
Product that is returned other than in it's original condition, shows sign of wear or not in it's original packaging will be refunded less a 50% re-stocking fee. The packaging of the item, must not be torn, cut, written on or bent out of shape.
Defects:
A returned item due to manufacturer's defect, will be replaced if returned within 10 days of receipt, in it's original packaging and shows no sign of wear. Otherwise, it will be repaired at no charge. Do not try to glue, tape or solder the product - we can not take back a product that has been glued, taped or soldered.
Non-refundable:
Sale items, special order items and components (such as stones, etc.) are not returnable.
Minimum order effect:
Rhinestone Jewelry Corporation is a manufacturer that sells wholesale. In order to maintain the low wholesale prices, most styles have a minimum order quantity. Returns which result in customer retention of less than the minimum for a style will incur a 50% restocking fee.
Ship the return:
Just include a copy of the invoice and write a note on it of what you would like done and ship the package insured to the address below. We strongly recommend insuring any return and packing them well as we can not take responsibility, if we do not receive the return or if it comes in damaged. If a package is returned without instructions it will be treated as a request for refund.
Return address:
Rhinestone Jewelry Corporation
2028 McDonald Avenue
Brooklyn, NY 11223
Claims
Any claim for shipping shortages, shipping refunds for late delivery or shipping errors must be made within 5 days of the delivery. If there is a shipping shortage, the box must be kept for carrier inspection. Discarding the box will waive rights to a claim.
Any claim for non-receipt of a package must be made within 30 days of the order being placed.
Cancellations and Refused Orders
Cancellations, refused orders (not accepted by the purchaser from the delivery service) and undeliverable orders (incorrect address) on any product already shipped will be treated as a return and incur the re-stocking fees. Refused orders will also be responsible for shipping costs. Orders over $500, custom orders (orders for products in any other way than they are stocked) are not cancelable.
Order Changes
We are not able to change orders once they are placed. Sometimes, in an emergency case, we can do it; but it is never guaranteed. Due to our automated and consolidated shipping, multiple pickups throughout the day and dependence on proper ordering, we can only guarantee to try to change the order (in an emergency instance.) Our employees are frequently busy with other operations and they we don't see or hear of requests to make an order change until after the order has shipped. Please be careful to review the order closely before submitting the order: the name and address used, the level of shipping service, the products and quantities ordered and he payment method.
Payment Methods
We take Visa, Mastercard, American Express, Discover, Visa debit and MC debit cards as well. If the credit card declines, we will send an email and retry the charge daily until cancelled. Please check your email for any messages and make sure to respond.
Minimum Style quantities
Each style has a minimum order quantity specific to that style only. It does not accept mixing with other styles. The ordering system will only allow entries for that quantity or higher.
Minimum Orders
USA minimum order: $100.00 USD
Export Order Minimums: $250.00 USD
Shipping:
Where can we ship to:
We are located in the USA and ship both domestically and to every country in the world.
Order processing time:
We strive to pick, pack and ship orders as soon as they arrive ensuring orders placed by 1pm EST on business days (Monday to Friday, excluding holidays and weekends). Orders received after 1pm, while not ensuring same-day shipping, are still often shipped the same day, if later pickups by our carriers allow. Due to this uncertainty, orders placed after 1pm should be expected to ship the next business day.
Shipping Costs and time:
| Destination | Service | Rate |
|---|---|---|
| Continental USA | Surface (Usually 1-7 days excluding the day shipped and holidays) | $9.95 USD |
| 2-3 Day shipping (excluding the day shipped, weekends and holidays) | $19.95 USD | |
| Overnight Shipping (excluding weekends and holidays) | $69.95 USD | |
| Alaska, Hawaii, American Samoa, Guam, Puerto Rico | USPS Priority | $25.00 USD |
| Marshall Islands, North Mariana Islands, Palau, USVI | Express | $89.00 USD |
| Canada | USPS (7-21 days + customs clearance time in most areas)** | $24.95 USD |
| USPS Express (Usually 1-4 days + customs clearance time in most areas) | $45.00 USD | |
| International Shipping (Rest of World) | Express (Usually 1-4 days + customs clearance time in most areas) | $59.00 USD |
***For International shipments, only the shipping costs are noted. Customs, duty and other import related charges if collected in your country would be the responsibility of the purchaser. If an international shipment is refused and the carrier demands duties to be paid, we will pay them and it will be charged to the customer in addition to a service/billing fee. If the courier service attempts delivery unsuccessfully, where the courier begins return to sender procedure then all costs will be the responsibility of the customer and if the product is received by us, then only the product value less it's appropriate restocking fee and less any extra costs incurred to our company (such as freight, duties and duty related fees) will be refunded. ****Any claims must be made within 5 days of receipt****
Most shipping services do not deliver on the weekends and holidays and therefore do not count those days as transit days. We can not take responsibility for any transit delay of orders once they are picked up by the carrier. There are not refunds for shipping when products are delivered later than expected as long as we ship using the service that was chosen. Remote areas may take longer than estimated times in the tables below.
If the shipping method that you choose is not available for your address, we will change the shipping method to the closest type that which is available for your address.
Shipping carrier address correction and address change charges are the responsibility of the customer and will be charged accordingly.
Tax
At the time of writing these terms and conditions, we only collect tax for orders shipping to New York. If your company is a New York company and tax exempt, you can enter your tax id number in the checkout and send us an ST120 certificate. If we do not receive the properly filled out certificate from you after placing the order then tax will need to be added back to the order and will be charged to your credit card.
Order Methods
Orders are only accepted on the website.
For your comfort, our website checkout system is on a 128 bit encryption Secure Server and guaranteed secure. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see that the pages are secure because the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser. In addition, our system is tested daily for any vulnerabilities.
Additional Security and Fraud Protection
Security checks: As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and from time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can also assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that this is undertaken in the interests of fraud prevention, and is a necessary precaution.
Currency conversion
The prices quoted on the website are in US dollars. The transactions are completed in US dollars and converted by your bank so that you can pay your country's equivalent.
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Copyright
All Web design, text, graphics and underlying source code, software and all other material on this website are copyright Rhinestone Jewelry Corporation ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Rhinestone.com or using this Web site as a shopping resource. Permission is also granted to use these pictures on another website only to sell products purchased from Rhinestone Jewelry Corporation. Any other use of materials on this Web site...including reproduction for purposes other than those above, modification, distribution, or republication without the prior written permission of Rhinestone.com is strictly prohibited.Terms and conditions of sale
No contract will subsist between you and rhinestone.com (Rhinestone Jewelry Corporation) for the sale by it to you of any product unless and until Rhinestone.com accepts your order by receiving full payment and verifying your identity and address. For the avoidance of doubt, any such contract will be deemed to have been concluded in New York. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of New York, and you and Rhinestone.com irrevocably submit to the non-exclusive jurisdiction of the New York Courts.
Disclaimer
To the fullest extent permitted at law, Rhinestone.com is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Rhinestone.com does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Rhinestone.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Choice of Law: Arbitration These Terms and Conditions are entered into in the State of New York and shall be governed by and construed in accordance with the laws of the State of New York, exclusive of its choice of law rules. Any dispute, controversy or claim arising under, out of, in connection with or in relation to the Site or these Terms and Conditions will be resolved by final and binding arbitration conducted in accordance with and subject to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then applicable. One arbitrator will be selected by the parties' mutual agreement or, failing that, by the AAA, and the arbitrator will allow such discovery as is appropriate, consistent with the purposes of arbitration in accomplishing fair, speedy and cost effective resolution of disputes. Judgment upon the award rendered in any such arbitration may be entered in any court having jurisdiction thereof. The arbitration will take place in New York, New York. Any award entered by the arbitrator(s) shall be final and judgment thereon may be entered in any court having jurisdiction. In any action to enforce these Terms and Conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.
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