We ordered a tiara for our school's upcoming Homecoming and when it arrived, it had a piece that was broken off. I glued it, but it didn't look great and I didn't know if it would hold throughout the crowning of the Homecoming queen. I contacted the company and explained situation and included a picture of the glued tiara. The company said they would send another one to us. It arrived today in perfect condition and in time for the crowning ceremony on Friday.